Plymouth Sucks Customer Reviews and Feedback

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Plymouth Rock is a car insurance and home insurance company.

Reviews

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Customer Care Representative (Former Employee) says

"I've worked there for about a year and I received a lot of unfair treatment. Not sure if it was due to being 1 of about 5 African Americans. I found out that my numbers at this job were actually pretty good, one of the best in my department, for 2 months straight, it was the best. Then covid happened and we're able to work from home. A relative of mine had the virus, another member of my family actually died due to the virus and I had to take care of 3 children now, 2 9 year old and a 15 year old. I had to take care of these children(which is a handful by itself) as well as having to deal with the loss of a loved one and being the only adult in the household. Thus my numbers did drop, but were still above what was expected of the department and still way above the average of the department. Yet, I was constantly "spoken too" about my numbers falling just a bit. They knew of everything that was going on with me and seemed to not care at all. My supervisor was unreliable, countless times I would reach out to her and receive no response, just to find her in her office eating or on the phone. There was also another woman in the same group as me and her husband got sick(wasn't covid) and she was told she didn't have to work and still got paid, they even went as far as to start a gofund me for her. It was literally about a week later when my family member, who is a registered nurse, contracted the virus and days later another loved one of mine(grandmother) passed away from it and nothing was said besides "let me know when to schedule time off for the funeral". Earlier when I first Cons: Literally everything(if you are African American)"

Claims Adjuster (Former Employee) says

"Very nasty place to work. Rude employees. Cons: No breaks at all."

Administrative Services Technician (Former Employee) says

"A typical work day was long and suck. I learn more in Wall twp office then in the Red Bank Office. Management suck and they didn't care for the people here. My co-workers was ok but I only had one co-worker that was my wing man and we are still friend today. The rest of the co-workers I don't communicate with. The hardest part of this job was our Supervisors wasn't great and they always make our job harder then it was. Cons: The place Lay me off on 2012 and they suck for that."

Insurance Sales Agent (Former Employee) says

"No written protocol. Cannot trust supervisors. They will actively work against you. Small company flying by the seat of their pants. It is actually a brokerage. Systems outdated."

Licensed Florida (Current Employee) says

"My opinion about Plymouth rock assurance is that the company overall tries to create a good work environment. The people that I work with their or genuinely good-hearted fun nature people. Great diversity from older to younger with varying ethnic backgrounds. Direct management tries to be helpful and supportive as you going through the learning curve of understanding what it means to be an insurance sales rep on the phone. But one of my major issues, as I reflect on my experience there, is that the training was severely lacking in that as a lay person coming into the home and auto insurance business I felt that idea that you can just watch a couple of slide presentations and do a couple of quizzes was considered training. In my previous experience working in other corporations, training was hands-on in that you were giving real-life scenarios doing your training sessions that would better prepare you for what it's really like to be on the phone answering questions and servicing customer needs. And sadly this was not the case and for the most part, you were left on your older try to figure it out on your own. If your brand new into the insurance business selling home and auto insurance I would recommend that you try one of the larger companies in your area because of Plymouth best works for those who have previous industry experience. At the end of the day, this is a sales job in their sales numbers that you have to perform and produce and the learning curve would be a great hindrance to anyone who's trying to come into this industry and be on top of former if they didn't have Cons: Please read review"

Data and Application Specialist (Former Employee) says

"This was a terrible mistake. The manager who interviewed me and the manager I worked for (the same person) was like Jekyll and Hyde. I was led to believe it was a collaborative environment but I was told to do it his way or go home. The workplace environment became quite hostile and my managers' manager was about as unprofessional as anyone I have ever worked for. Cons: hostile environment, poor communication, total lack of collaboration, disrespectful manager"

software engineer (Current Employee) says

"there is nothing I can think it is good except it is closed to the train station. just a place to work to make a living."

Property and Casualty Insurance Agent (Current Employee) says

"the processing of incoming calls relating to personal lines insurance for prospective clients.salary and benefits were quickly changed to benefit the company Cons: extremely low sales bonuses"

PD Claims Representative (Former Employee) says

"I am a temp working here, so cannot comment on benefits. Temps not treated very well. Seems the company is ousting older employees and looking to replace with young inexperienced trainees only."

Sr. Medical Claims Adjuster (Former Employee) says

"When I first joined PR it was a great place to work and balance life and work. Then in 2010 the coin flipped and it became unpredictable. They downsized and cut good people. Most 50's. and haven't stopped since. I wonder who management is trying to impress these days...... Cons: management....don't dear speak the truth or your out."

Senior Technical Specialist (Former Employee) says

"Team members were very cooperative and very resourceful in getting job completed. Works above and beyond expectations. Very hard working team members."

High loss ratio - Claim adjuster (Current Employee) says

"Fast paced, Cons: job s"

Claim's Techincan (Former Employee) says

"The average employee has been there for 15 years, so these particular people can adjust to this type of working environment, there's a place for everyone"

Total Loss Adjuster (Former Employee) says

"Work at plymouth rock was awful. Management was super conservative and their staff is very underpaid for the work they do. Work/life balance is good, but that's about it,"

Claims Adjuster (Former Employee) says

"Plymouth Rock is a good company & offers competitive pay/benefits. The work day was 8 hrs with 1/2 hr lunch which was nice. The job however was unrealistic. There were always so many claims coming in it was impossible to keep up. They rarely offer overtime so most employees work through their lunch, stay late or work at home after work just to keep up. They rarely ever allow working from home unless there was a state of emergency. Most of my coworkers admitted to being on anxiety medication after getting hired. A road I saw myself going down"

Licensed Sr Customer Care Property & Casualty (Former Employee) says

"7 1/2 hr day. On phone 6 hrs answering calls from agents/customers/banks/mtg co. regarding coverage, billing, Property & Casualty Insurance for auto, home, pcat policies. Cons: Not flexable."

Senior Administration Specialist (Former Employee) says

"the company should revise its pay scale so that long time employees can get a merit increase and not be capped at their current salaries. Cons: mgmt recieves more financial incentives then regular employees"

Supervisor (Current Employee) says

"Flat hierarchical structure. Not much room for advancement.Company touts a positive company culture but does not follow it. That's about all I have to say about that. Cons: poor commnications"

Supervisor (Current Employee) says

"Good benefits, nice co-workers, casual business environment. Moving to Woodbridge, NJ which may prove difficult for many employees who commute daily. On the whole -- an average company no better nor worse than any other. Cons: Upper management can be smug"

Customer Service Representative (Former Employee) says

"i enjoyed the training program and how helpful all coworkers were when training new call center reps- that being said the calls were stressful and the databases to work with were very outdateddd"

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